For all daily horse rides, bike rentals, 4X4 tours, fishing, and hiking trips we require a 72-hour advance cancellation to receive a refund. All cancellations prior to 72 hours will be charged a 10% cancellation fee. Any cancellations made within 72 hours will not receive a refund, or will be determined on a case-by-case basis.
All reservations are on a first-come, first-served basis. The only way to guarantee a spot on a trip is by paying in full. For multi-day trips booked well in advance, there is an option of placing a deposit on the trip. Unless otherwise noted, the amount of the first deposit is 50% of the total trip cost. If the trip is booked within 30 days of launch date, you must pay the balance in full to guarantee a spot on the trip.
Multi-Day Trip Cancellation Policy
With the exception of custom trips, cancellations made previous to 90 days before launch date will be refunded in full less a 15% administrative charge.
If cancellations are made within 90 days of the launch date, the first deposit is nonrefundable. If you cancel your trip 30 days before the launch date all moneys will be forfeited to Backcountry Outfitters (herein referred to as BCO).
Should BCO cancel a trip due to lack of participants, we will reimburse the full amount of the trip cost. Should BCO cancel a trip due to safety considerations or unforeseen circumstances such as elevated river flows, it reserves the right to either relocate you to another trip or issue a credit for a future trip.
Due to the nature of custom trips, refunds for cancellations will be considered on an individual basis.
While BCO will go to great lengths to ensure each trip is a great one, unforeseen circumstances can arise. Therefore BCO recommends that all guests carry Trip Cancellation Insurance, Trip Interruption Insurance, Medical Insurance, and Emergency Evacuation Insurance. These insurance types safeguard you against unforeseen mishaps that can occur before or during your adventure vacation. Please call us if you would like help locating travel insurance.
All moneys received for services rendered by BCO shall be paid either by cash, check, money order, or credit card. Prices subject to change without notice.
Call Us Toll Free: 1-866-747-3972